Customer Experience (CX) Lessons and Guidance
Original article posted at NanoRep by Monica Givati on November 21, 2016 In 2016, the customer experience became the focal point of marketing, acquisition, on-boarding, UX design, and many other …
ITIL Demand Management Tips for Business Strategy
This article was originally posted on Smartsheet.com by Elisabeth Thomas in October 2016 The Service Strategy Publication ITIL Service Strategy determines the types of services that should be offered by …
Customer Service – Top 25 Desired Skills
Original Column Posted on August 29, 2016 : http://fitsmallbusiness.com/customer-service-skills/ Contact Red Beach Advisors at info@redbeachadvisors.com to gain assistance with your customer support and service strategy. Are you planning to hire someone …
What is your most effective customer retention strategy for B2C brands?
We decided to ask experts one question: What is your most effective customer retention strategy for B2C brands? In today’s competitive marketplace, consumers have an increasing amount of choices- and they aren’t afraid to …
Customer Service: Ten Easy Things to Do To Deliver the Best for Clients
Article Originally appeared in Mavenlink Blog on June 27, 2016 A lot of growing businesses are focused on profit, margins, and developing a quality offering people will want. It could …
24 Experts Reveal Their Top Customer Retention Strategies
Article Originally appeared in Clutch Blog on June 8, 2016 In Customer Engagement , Customer Experience , Customer Strategy , Loyalty , Personalization , Personalized Engagement 24 Experts Reveal Their …