Listen to the Podcast or read summary by clicking here: Growing Revenue Through Improving Customer Experience
In today’s podcast episode, Ray McKenzie from StartingPoint and Red Beach Advisors and Stephen Halasnik from Financing Solutions discuss how you can grow and expand your business by maintaining a positive customer experience. There is no doubt that having effective customer management is a crucial part of ensuring your customers come back over and over again. Furthermore, it is important to relay a superior customer experience at your company. Having an average customer experience should be the bare minimum for any business. However, being able to go above and beyond to help your customers is going to increase profitability, and pay dividends. Depending on what your customer’s experience is can truly make or break the future relationship with your customer, so it is important to get it right the first time around.
Ray is the Founder and CEO of StartingPoint and is the Founder and Managing Director of Red Beach Advisors. Ray has held various senior executive positions with companies such as Verisign, Neustar, State Farm Insurance, TeleSign, UltraDNS and has served in an advisory role for several start-up companies in Silicon Valley, Los Angeles, and Washington, DC. Ray McKenzie completed his studies in Management Information Systems from San Diego State University in 2001 and is a certified AWS Cloud Practitioner (CLF). Ray is also a certified Lean Six Sigma sensei (CLSSS) practitioner from Villanova University and is a Certified ScrumMaster (CSM) from Scrum Alliance.
About Stephen Halasnik, The Entrepreneur MBA Podcast and Financing Solutions
Financing Solutions is a leading provider of small business lines of credit. The credit line is fast, easy, inexpensive, and costs nothing to set up making it great for emergencies or opportunities. Stephen Halasnik, Managing Partner of Financing Solutions is also the host of the popular, The Entrepreneur MBA Podcast. If you would like to learn more about the line of credit program, please visit www.fscreditline.com or call at 862-207-4118.