Listen to the Podcast or read summary by clicking here: Growing Revenue Through Improving Customer Experience In today’s podcast episode, Ray McKenzie from StartingPoint and Red Beach Advisors and Stephen Halasnik from Financing Solutions discuss how you can …
Customer service is by no means easy. Managing this part of your operation can be immensely challenging. Your team must strike a balance between solid technical knowledge and perfect communication …
Customer experience software can play a vital role in the profitability, growth, and brand perception of your business. 54% of American consumers believe most companies need to improve their customer …
What is the fiercest area of competition among businesses today? It’s not just acquiring new customers, but instead, customer experience has become the most competitive area that can make or …
So, what does CX mean? As you can expect with any “what is” query you pop into Google, Wikipedia does a great job providing customer experience definition. It says that: …
Original article posted at NanoRep by Monica Givati on November 21, 2016 In 2016, the customer experience became the focal point of marketing, acquisition, on-boarding, UX design, and many other …
Original Column Posted on August 29, 2016 : http://fitsmallbusiness.com/customer-service-skills/ Contact Red Beach Advisors at info@redbeachadvisors.com to gain assistance with your customer support and service strategy. Are you planning to hire someone …
Original Article located at: ROI Call Center Solutions and posted on August 12, 2016 In 2009, an elderly man in Wayne, PA was snowed-in during a winter storm around the …
March 1, 2016 – “Improving the Bride’s Experience” – Vows Magazine – A Focus on Customer Experience It’s time to raise the bar for customer experiences by rethinking who your …
Article first appeared in Nanorep Blog on May 11, 2016. Call centers are often one of the most bustling hubs of a business, serving as the central point of contact …
